Terms of Use

Version 2026-08-25. In force from 25 August 2026.

Older versions are kept. We will send you any of them if you ask at support@ya-habibi.co.uk. There is no archive inside the app yet, and saying there was one would be the kind of promise this document is trying not to make.

This document is the agreement between you and Ya Habibi. It sets out what Ya Habibi gives you, what you agree to when you use it, what Ya Habibi does and does not promise, and what happens if something goes wrong. It is written in plain English on purpose. If a sentence here is unclear, write to support@ya-habibi.co.uk and it will be rewritten rather than explained.

This document was prepared for review. It is not legal advice and it has not been reviewed by a qualified solicitor. The last section lists what a qualified person must sign off before launch.

Read this first

Six things in this document surprise people. They are here at the top so that nobody finds out about them afterwards.

1. 1.Your username can be given to a verified Islamic official, and you are not asked first. See clause 10. This is the clause people wish they had read.
2. 2.Private messages are not end to end encrypted. Ya Habibi can read them, and reporting a conversation hands the whole thing to staff. See clause 8.
3. 3.Posting anonymously hides you from other people, not from Ya Habibi. See clause 7.
4. 4.When somebody presses Translate, the text goes to Google. That includes private messages. See clause 15.
5. 5.Ya Habibi does not guarantee that any food is halal. See clause 11.
6. 6.The Ummah is for people aged 18 and over, and clause 3 is honest about how far that is enforced today.

1. Who this agreement is between

In short: this agreement is between you and DAPPER TRADING LTD, the company that runs Ya Habibi. Ya Habibi is a trading name, not a company, so the name of the company is written out here rather than left to be guessed at.

Ya Habibi is a Muslim app for iPhone and Android, with a web version at app.ya-habibi.co.uk. It carries prayer times, the Quran, a qibla compass, a worship tracker, a study library, a social network called the Ummah, a halal food directory, and verification for Islamic scholars and officials.

Ya Habibi is a trading name of DAPPER TRADING LTD, a company registered in England and Wales, company number 8800299, whose registered office is at Oak House, Reeds Crescent, Watford, WD24 4QP, United Kingdom. Ya Habibi is part of the Webmasters LDN group, webmastersldn.com, which is also a trading name of the same company.

In this document "Ya Habibi", "we" and "us" mean DAPPER TRADING LTD trading as Ya Habibi, and "you" means the person using the app. An agreement made with a trading name alone is an agreement made with nobody, which is why the company is named: it is the company you are contracting with, the company you would complain about, and the company you would sue.

Notices about this agreement can be sent to support@ya-habibi.co.uk. Formal legal notices should be sent to DAPPER TRADING LTD at the registered office above.

These terms sit alongside three other documents, which are part of the same agreement and are in the app under Legal:

• the Community Guidelines, which are the rules of the Ummah,
• the Privacy Policy, which says what Ya Habibi holds about you and why,
• What is stored on your phone, which lists every file and setting Ya Habibi keeps on your device.

Five further documents are in the app under Legal and are not part of this agreement, because they describe things rather than impose obligations on you: Data retention, Law enforcement and disclosure, Cookies and website storage, the Appropriate Policy Document and Accessibility. They are published because you are entitled to read them, and because a document that only exists internally is one nobody can hold us to.

Where this document and the Community Guidelines say different things about what is allowed in the Ummah, the Community Guidelines are the more detailed answer and are the one to follow.

2. What Ya Habibi is, and what it does not promise to be

In short: Ya Habibi is an app, not a mosque, not a scholar, and not a certification body.

Ya Habibi gives you tools. It does not give you religious rulings. Prayer times are a calculation, a halal listing is a claim made by a business, and a verified scholar is a person whose identity and credentials we have checked, not an opinion we agree with. Clauses 11, 12 and 13 set out exactly what each of those means.

Ya Habibi is free to use. There is no subscription, no in-app purchase, no advertising and no charge of any kind. Nothing in the app asks you for a payment method, and nothing in the app can take money from you.

Because the app is free, no VAT is charged to you on it and you will never receive an invoice from us for using it. DAPPER TRADING LTD is nonetheless VAT registered, under VAT number 190396586, because the company trades elsewhere. That number is stated here so that it is on record, not because a charge is coming. If a paid feature is ever added, the price and the VAT treatment will be stated before you are asked to pay for anything, and clause 21 governs how you would be told.

Ya Habibi does not promise that the app is available at all times. Things break, phones update, and the parts of the app that need the internet depend on services we do not control. Prayer times, the qibla, the Quran text, the study library and the worship tracker are calculated and stored on your phone and keep working with no network at all, once you are signed in.

3. Who can use Ya Habibi

In short: the Ummah is for people aged 18 and over. There is a date of birth question, the rule is enforced by our server rather than by a screen, and the two gaps left in it are stated here rather than hidden.

You must be 18 or over to use the Ummah, which means posting, replying, reacting, reposting, saving, following, joining a circle, sending messages, and reading the feed, profiles and search results.

18 is stricter than the law requires. The age of digital consent in the United Kingdom is 13 and most of the European Union sits between 13 and 16. It is a deliberate choice, because the Ummah carries direct messages between people who do not know each other and a higher floor on that is defensible in a way that a lower one is not.

How it works. Signing up asks for your date of birth. It is the first thing the signup questions ask, in the app and in the web version, there is no button that skips it, and the question stays on screen until the server confirms your answer was saved. It is stored where no app can read it, and no part of Ya Habibi ever sends it back to a phone or a browser, including yours: the app is told whether the account is an adult and nothing else. The rule is then applied as a refusal inside the server itself, so it is not something an app can be persuaded to skip.

What an under-18 account can still do. Prayer times, the qibla, the Quran, the study library, the prayer tracker, the tasbih, the names, halal food listings, its own profile and settings, support, reporting somebody, reading why an account was suspended, and deleting its own account. That last group matters: a rule that made it harder for a young person to report abuse or to leave would be worse than no rule at all. Nothing in the list puts a child in front of a stranger, and refusing a sixteen year old the prayer times for answering the question honestly is how you teach everybody to lie to it.

Two gaps, said plainly.

1. 1.Accounts created before the date of birth question existed were not asked, and an account with no date of birth is treated as an adult. That is what keeps every existing account working exactly as it did. The set is small and bounded, we can see its exact size at any time, and until those accounts have been asked the question once, in the app, they reach the Ummah without having answered it.
2. 2.On the phone, backing out of the signup questions is a way past the question. There is no skip button on it, but the phone app treats leaving the questions as having finished them, and it does not put them in front of you again. An account that leaves at the first question therefore ends up where the older accounts are: no date of birth, and read by the server as an adult. The web version does not behave this way, because it reopens the questions until they are answered.

Either way, you can answer it whenever you like. The age row in the profile menu is shown to exactly the accounts that were never asked, and answering it there is the same answer, recorded the same way.

Asking for a date of birth is not the same thing as proving one. We take the answer you give us. Somebody who gives us a false date of birth is treated as the age they claimed, and this document does not pretend otherwise. The Online Safety Act work that is still owed is listed at the end of this document.

If you know of an account held by somebody under 18, report it, and staff will act on it.

4. Your account

In short: one person, one account, signed in with a username and a password that only you know.

The whole app is behind a sign-in. Nothing is reachable without an account, including prayer times, the Quran and the qibla, which technically need neither a network nor an account. That is a deliberate decision, not a bug.

Creating an account needs three things: an email address, a username and a password. Onboarding then asks for a display name, whether you are a brother or a sister, your country, and your date of birth.

Signing in uses your username and your password only. Your username is never exchanged for your email address on the device, deliberately, because a lookup that answered "that username belongs to this email" would be a way of harvesting email addresses. Ten failed sign-in attempts on the same username in fifteen minutes lock that username for fifteen minutes.

You agree that:

• you will give an email address that is really yours, because it is where the six digit codes go,
• you will give a truthful date of birth,
• you will keep your password to yourself and will not let anybody else use your account,
• everything done through your account is treated as done by you, unless you tell us the account has been taken and we can see that is what happened,
• one person holds one account. The exception is a business: a restaurant in the Halal Food directory needs its own account, and the app refuses to turn an account that has already been used as a personal account into a restaurant account. So a person who runs a restaurant will have two accounts, one personal and one for the business, and that is allowed.

We do not verify who you are when you sign up, so the one account rule is a rule of this agreement enforced by staff when it is broken, and not a check made at the door.

You can change your username from your profile. One change every 30 days, and a username you give up is held for 30 days before anybody else can take it.

5. Using the Ummah

In short: the rules of the Ummah are the Community Guidelines. Read them. They are short.

The Ummah is a social network inside the app: posts, comments, replies, likes, dislikes, reposts, saves, follows, blocks, hashtags, mentions and interest rooms called circles.

What is allowed and what is not is set out in the Community Guidelines, which are in the app under Legal and are part of this agreement. They cover, among other things, abuse and harassment, hate, sexual content, violence, spam and scams, impersonation, private information, and speaking about the religion in a way that misleads people.

On top of those rules, you agree that:

• you will not use the Ummah to break the law,
• you will not upload anything that is not yours to upload,
• you will not try to get around a block, a suspension, an age rule or a security control,
• you will not scrape the app, take it apart, or use an automated tool against it,
• you will not upload anything designed to damage a phone or the service.

Post media is stored in a public place. Images, videos and voice notes attached to a post are served from a public storage location, which means that somebody who has the direct link to the file can open it without a Ya Habibi account. Do not post anything you would not be willing for a stranger to hold a copy of.

Images are stripped of hidden data before upload. Videos are not. A photo you upload has its embedded camera data, which can include the exact place it was taken, removed before it leaves your phone. We cannot do the same for video, and the app warns you about this in the composer. A video may carry the place and time it was recorded inside the file.

How the feed is ordered. The main feed can be read newest first, or ordered by an arithmetic ranking. That ranking uses how recent a post is, how many people liked it and how many replied, with a floor so that accounts nobody follows yet are still seen. It does not build a profile of you, it does not use anything you have read, and it makes no decision about you. You can switch to newest first at any time.

6. What you post, and who owns it

In short: your posts are yours. Ya Habibi needs permission to show them, and nothing more.

You own what you write and what you upload. We do not claim ownership of your posts, your comments, your photographs, your videos, your voice notes, your reviews or your profile.

To run the app, we need your permission to handle what you post. So you give us a licence to store, copy, show and distribute what you post, inside Ya Habibi and for the purpose of running Ya Habibi. The licence is:

• non-exclusive, so you keep every right to your own work and can publish it anywhere else,
• worldwide and free, because feeds are read from everywhere and we do not pay for posts,
• limited to running the service. We do not sell your posts, do not license them to anybody else, and do not use them in advertising.

The licence includes making a machine translation of what you wrote when a reader asks for one, and caching that translation so the same sentence is not translated twice. Clause 15 explains what that involves and who else sees the text.

You confirm that what you post is yours to post, and that showing it in Ya Habibi does not break anybody else's rights.

When you delete a post, it goes from every feed. It disappears from the timelines, the circles, the search results and the profiles it appeared in. Two honest qualifications:

• replies other people wrote are theirs. A comment somebody else wrote is their work, not yours, and deleting your post does not delete their words from our records,
• the media file can outlive the post. The record of a file you deleted is removed within 24 hours. Removing the underlying bytes from storage is a separate operation, and today it is a manual one. So for a period after you delete a post, somebody holding the direct link to the file may still be able to open it.

If you think something in the Ummah infringes your copyright, write to support@ya-habibi.co.uk with enough detail to find it and enough detail to show the work is yours. Staff will look at it and take it down where the claim holds up.

7. Posting anonymously

In short: anonymous hides you from other readers. It does not hide you from Ya Habibi.

The Ummah lets you post and comment anonymously.

What anonymous does hide. Your name, your username and your photograph are not attached to the post. The verified tick and the staff mark are blank on an anonymous post rather than false, so they cannot be used to narrow down who wrote it. The time on the post is rounded to the minute, and publication is delayed by a random period of up to 30 minutes, so the moment you pressed post cannot be matched against anything else you did.

What anonymous does not hide.

• It does not hide what you wrote. If your post contains details that identify you, the post identifies you.
• It does not hide you from Ya Habibi. The real author of every anonymous post is recorded in a private table. No other account can reach it. Staff can, and only under the rules in clause 14: a written reason, a badge that permits it, a time limit, and a log entry that cannot be suppressed.
• It does not put the post outside the rules. The Community Guidelines apply to anonymous posts exactly as they apply to signed ones.

Anonymous posting exists so that somebody can ask a question they are ashamed of. It does not exist so that somebody can say something they would be banned for saying under their own name.

8. Private messages and voice notes

In short: not end to end encrypted, we can read them, and reporting a conversation gives staff all of it.

Private messages in the Ummah are one to one only. A message from somebody you do not already know arrives as a request that you accept or ignore, and you can have at most five open conversations at a time. You can turn off messages from the opposite gender in your settings, and the server enforces that in both directions, so neither of you can message the other while it is on.

You can attach an image or a voice note recorded through your phone's microphone. A voice note is a message like any other and everything below applies to it.

Private messages are not end to end encrypted. That is the plain truth and it has consequences you should understand before you use them:

• messages are stored in a form we can read,
• we can read your messages. In normal running nobody does, and the database now enforces that rather than trusting it: the ordinary server key has no permission to read messages at all, so the only route into a conversation is a report being worked. Staff read a conversation when it is reported, when we are investigating a safety problem, or when the law requires it, and in each case only under an open investigation with a written reason attached to it,
• when you report a conversation, staff receive the whole conversation, both sides of it, including your own messages. The app tells you this on the row before you tap it. If you do not want staff to read the entire exchange, do not report it,
• message text is also kept on your own phone so that a conversation opens instantly. Signing out removes it. "What is stored on your phone" lists it,
• translating a message sends it to Google. See clause 15.

Do not use Ya Habibi messages for anything that needs real secrecy. Use a messenger built for that.

Staff Live Chat. The top row of your Messages screen opens a conversation with Ya Habibi staff. Everything you write there is read by staff. That is the point of it.

9. Circles, and where your gender decides what you see

In short: some circles are for brothers only or sisters only, and the answer you gave at sign-up is what the app uses to decide.

Circles are interest rooms in the Ummah. Most are open to everyone. Some are scoped to one gender, because they exist for conversations people want to have among brothers or among sisters.

We ask whether you are a brother or a sister during onboarding, and you can change the answer from your profile. Not more than once every 90 days: the server refuses a second change inside that window, because the answer decides who can see what, and a setting that could be flipped at will would be a way into a circle rather than a description of yourself.

That answer is held on your account and is used by the server to decide two things: which circles you can see and post in, and whether opposite gender messages reach you when you have turned them off. It is not published as a field on your profile and it is not used for anything else.

Giving a false answer in order to get into a gender scoped circle is a breach of these terms and of the Community Guidelines, and it is treated as one.

10. Your username can be given to a verified Islamic official

In short: if a verified scholar is granted a username you hold, you lose it, you are not asked first, and you are moved to the same name with a number on the end.

Read this clause before you choose a username. It is here because somebody about to lose a username has to have been told it was possible, and the only way to be told is to read it beforehand.

Here is exactly what happens.

1. 1.An account that has both a verified tick and a granted scholar role can ask us for a username that somebody else already holds. Nobody else can ask. An ordinary account cannot take a username this way, and neither can a verified account without a role.
2. 2.A member of staff decides it. It is not automatic and it is not a race. The request records who asked and for what; the decision records who agreed and why.
3. 3.You are not asked, and you are not warned. If the request about your username is granted, the first you know of it is afterwards.
4. 4.You keep an account, and you keep everything in it. You are moved to the same username with a number added to the end. Your posts, your followers, your messages, your saved things and your verification are untouched. Only the name changes.
5. 5.You are told immediately. A notification arrives in the app saying that a verified account was granted the name, telling you what your username is now, and telling you that nothing else has changed.
6. 6.You can change your username afterwards, from your profile, subject to the one change every 30 days limit in clause 4.

Some usernames cannot be taken this way, ever:

• the founder's username, and any username that resembles it or a staff name,
• any username on the reserved list,
• the username of a staff account,
• the username of any other verified account with a role. A verified official cannot take a name from another verified official.

The reason this exists: a well known imam or institution arriving to find their own name held by somebody else is a real problem, and impersonation harms the people who trust that name. The reason it is written here in this much detail: the person who loses the name did nothing wrong, and the least they are owed is having been told.

If you believe your username was taken wrongly, write to support@ya-habibi.co.uk and a person will look at the decision.

11. Halal Food

In short: the business makes the halal claim. We check paperwork at most. We do not guarantee that any food is halal.

The Halal Food directory lists businesses. A business creates its own account and fills in its own details: the name, the address, the certification body it says it is certified by, its slaughter method, whether it serves alcohol, whether it has a prayer room, its opening hours, its menu and its photographs.

Everything in a listing is the business's own claim about itself. We did not visit the kitchen, did not watch the slaughter, did not audit the supply chain and did not test the meat.

What our check does mean. A member of staff can check a business's certification claim and record what they did and whether they were shown a certificate. Until that has happened, the app deliberately writes the claim as the business's words, for example "Says: HMC". Only after a person here has looked at the certificate does the app write it as a checked fact, for example "HMC certified". That difference in wording is deliberate and it is the whole of what the check means: a member of staff saw a document. It is not an inspection, it is not an endorsement, and it is not certification by Ya Habibi. We are not a halal certification body and do not present ourselves as one.

A checked claim does not un-check itself. When a certificate is recorded, its expiry date is recorded with it, and staff can see which certificates have run out. The wording on the listing does not change back from "HMC certified" to "Says: HMC" by itself on the day the certificate lapses. So the checked wording tells you that a member of staff saw a certificate. It does not tell you that the certificate is still in date today.

We do not guarantee that any food listed in the app is halal. Menus change, certificates lapse, suppliers change, ownership changes, and a certificate that was genuine in March says nothing about the kitchen in November. If it matters to you, and it does, ask the business directly before you eat.

Reviews are the reviewer's own opinion. A review is written by the person who wrote it, not by us, and we do not check whether it is accurate. One review per person per restaurant. Two things about how reviews work here:

• the star rating is anonymous and the words are not. Your score is never shown beside your name, to anybody, including you. Only you see your own rating. Words are a claim somebody is willing to stand behind, and a score is a vote,
• a business cannot hide or delete a review of itself. Only Ya Habibi staff can hide a review, and the record says that they did and why. Concealing genuine negative reviews is banned by law and a business with a hide button is a business that will use it. A business can reply to a review, and can report one it believes breaks the Community Guidelines.

When you write a review you agree that:

• it describes your own genuine experience of that business,
• you have no undisclosed connection to it and were not paid or rewarded for writing it,
• you are not writing about a competitor in order to harm them.

Fake, incentivised and traded reviews are banned by law in the United Kingdom and are removed. Reviews are covered by the Community Guidelines like every other post.

If you are a business listing yourself here, you are responsible for what your listing says. A false halal claim is a matter for Trading Standards as well as for us.

12. Scholar verification, and what the tick means

In short: the tick means we checked who they are and looked at their paperwork. It does not mean we agree with them, and it can be taken away.

Some accounts in the Ummah carry a verified tick and a role, for example a scholar, an imam or a teacher.

What the tick means.

• A third party, Didit, checked a live capture of the person's face against a photograph of their identity document and the check passed. That happens inside the provider's own software. We do not see the face or the document during the check.
• The person sent us an account of their training in their own words, and documents supporting it such as ijazahs, certificates or letters of appointment.
• A person here read those documents and made the decision. Software is one input into that decision and never the whole of it. No account is verified or refused by an automated process alone.

What the tick does not mean.

• It is not an endorsement of anything the person says. We do not check their opinions, do not agree with them by verifying them, and do not become responsible for their answers.
• It is not a religious qualification granted by Ya Habibi. We are not a seat of learning and do not issue ijazah.
• It does not mean an answer given in the app is correct, is suited to your circumstances, or should be acted on without asking somebody who knows you and your situation.
• It is not legal, medical or financial advice, and neither is anything else in the app.

The tick can be taken away. We can revoke a tick and a role, at any time, if the evidence turns out to be wrong or forged, if the role has ended, if the account breaks the Community Guidelines, or if keeping the tick would mislead people. Revoking it removes the tick and the role from the profile.

If you apply to be verified, you confirm that the documents you send are genuine and are yours. Sending forged credentials ends the application, closes the account and, where the law has been broken, is reported.

A role is checked once. A tick and a role are granted on the evidence as it stood on the day of the decision. Nothing re-examines a verified account later on a timetable, so a role shown today may rest on a letter written years ago. We can revoke at any time, as set out above, and we do act when we are told something that changes the picture. What we do not do is ask every verified account to prove itself again at set intervals.

13. Prayer times, qibla, the Quran and the study library

In short: prayer times are a calculation, honest methods disagree, and this app is not a replacement for your local mosque.

Prayer times are calculated on your phone, from the place you have chosen or from your position, using the calculation method and the madhab you select in settings. Naming a place works offline because the app carries its own gazetteer of over 235,000 places.

Your prayer settings are copied to our server. This changed in August 2026 and the previous version of this clause said the opposite. The settings object, which contains your calculation method, your sect and your madhab, is mirrored to your account so that the web version of Ya Habibi shows you the same times as the app rather than a different school's defaults. The times themselves are still worked out on the device. What is on the server is the settings, and the Privacy Policy explains at section 5.2 what that means and what we rely on to hold it.

Calculation methods honestly disagree. Different authorities use different angles and different rules, and the seasonal methods used at high latitudes differ again. Two methods can both be correct and produce times several minutes apart, and in the case of Fajr and Isha in a British summer, more than several. We let you choose the method rather than choosing for you, and the answer you get depends on that choice.

Ya Habibi is not a substitute for your local mosque timetable. If your masjid prints a timetable, that timetable is the one to pray by, particularly for Fajr, Isha and jama'ah times, which are a decision made by the mosque and not an output of a formula.

The qibla direction is a calculation from your position, drawn using your phone's compass. Phone compasses drift near metal, in vehicles and inside buildings, and a compass that has not been calibrated can be out by a wide margin. Treat it as a good guide and not as an instrument.

The Quran text is included in the app. Recitation audio is streamed from third parties, so playing audio needs the internet and those third parties learn which reciter and which verse is being played and the internet address it was played from. They are named in the Privacy Policy.

The study library is written material. It is not a fatwa, it is not tailored to you, and where it describes a difference of opinion it is describing one rather than settling it.

The standard we hold ourselves to. These calculations are provided with reasonable care and skill, which is the standard in section 49 of the Consumer Rights Act 2015. We do not argue that because the app costs nothing it owes you no care. Nothing in this document reduces that standard. If you find a time or a direction you believe is wrong, write to support@ya-habibi.co.uk with your place and your settings, because that is a fault to be fixed and not an opinion to be debated.

The worship tracker is kept on your phone only. There is no copy on any server, and it deliberately survives signing out, so that signing out does not erase your record of your own worship. Deleting the app deletes it permanently.

14. Who inside Ya Habibi can see your things

In short: not everybody, not without a written reason, not without it expiring, and not without a log.

This is unusual enough in a terms document to be worth stating, because it is a promise you can hold us to.

• Nothing in the database is readable by default. Every read goes through a controlled function that checks who is asking.
• A staff badge is not one thing. There are three, in order, and a new one starts at the smallest.
• Reading your account, your messages or your documents requires an open investigation: a row naming who opened it, over which subject, on what basis, and in their own words. It expires: 30 days where it is bound to a report, 7 days where a member of staff went looking.
• Every read is logged, and a read whose log entry cannot be written does not happen.
• If you ask us what we hold about you, the answer includes the record of who read it and why.

15. Translation

In short: nothing is translated until somebody asks, and when they ask, the text goes to Google.

Ya Habibi can translate what people write into 195 languages. Nothing is translated in the background: a translation happens when a reader presses Translate.

When that happens, the text is sent to Google Cloud Translation and the result is cached so the same sentence is not translated twice. The text that can travel that way is a post body, a reply, a profile bio, or a private message. The app's own interface words are translated separately, and those are our words rather than yours.

Two consequences you should know about.

1. 1.A machine translation is a machine translation. It gets things wrong, particularly with religious vocabulary, poetry, dialect and irony. Do not act on a translated ruling. Ask somebody.
2. 2.A private message translated at the request of the person you sent it to is text you wrote leaving Ya Habibi. You did not press anything. That is stated here because it is true, and the Privacy Policy at section 9 records it as an open decision rather than a settled one. Until it is settled, take it as read that anything you write in a private message can be sent to Google by the person you sent it to.

16. Reports, warnings, suspension and closing an account

In short: you report, a person reads it, and if action is taken you are told the reason in the same words the staff member wrote.

Reporting. You can report a post, a comment, a profile, a message or an entire conversation from inside the app. The report asks you to choose one of nine reasons and then to narrow it once, so that the person reading it knows what they are looking for.

• What you are reporting is worked out by the server and is never taken on trust from the app, so a report cannot be aimed at something you were not looking at. You can only report a conversation you are actually in.
• The account you report is never told who reported it.
• Reporting a conversation gives staff the whole conversation. See clause 8.
• Nothing is removed, and no account is suspended, because of the number of reports it receives. There is no automatic threshold. A person reads every report and decides it.

What staff can decide. One of four things: dismiss the report, warn the account, suspend the account, or close it permanently.

A reason is required. For anything except reinstating an account, the database refuses to record the decision without a written reason, and that exact sentence is what the person is shown. Nobody is warned, suspended or closed by a message that does not say why.

A warning appears in the app as a notice you have to read and acknowledge before you can carry on.

A suspension replaces the app with a screen carrying the reason, the date, and a way to appeal in writing. It reaches your phone immediately, even if you are already signed in.

Closing an account permanently is the same, without the route back.

We can also remove a post, a comment, a review or a listing on our own initiative where it breaks the Community Guidelines or the law, and can restrict a feature rather than a whole account.

17. Appeals and complaints

In short: every enforcement decision can be argued with, in writing, and a person reads it.

Appealing a suspension or a closure. The suspension screen lets you write an appeal. You can have one appeal open at a time, which stops a queue being flooded and makes sure yours is read. A member of staff reads it and decides. If the appeal is granted, your account is reinstated at that moment. You can appeal a decision for at least six months after it was made.

Appealing anything else. If a post of yours was removed, a review was taken down, a listing was rejected, a verification was refused or a tick was revoked, write to support@ya-habibi.co.uk or open a support ticket in the app. Every ticket carries a reference, such as YH-7F3K-2Q9, that you can quote.

Complaining about how we handled your personal data. That is a separate right with its own rules, and section 19 of the Privacy Policy sets out the route, the two ways to reach us, and the 30 day acknowledgement we owe you.

How this maps onto the law. The report route, the requirement to give a written reason for every decision, and the appeal route are our notice and action mechanism, statement of reasons and internal complaint handling system in the sense used by the European Union's Digital Services Act. We run them for every user of the app, wherever they live, rather than only where a law compels it.

Two things that Act expects are not built yet, and you are better served by being told than by a tidy paragraph. We do not yet tell the person who filed a report what was decided on it. We do not yet tell the author of a post we removed on our own initiative that it was removed and why, although an account that is warned, suspended or closed is always given the written reason. Both appear again at the end of this document.

Our legal representative in the European Union. Ya Habibi has not yet appointed a legal representative under Article 13 of the Digital Services Act.

Complaining about anything else. Write to support@ya-habibi.co.uk. If you are not happy with the answer, say so and ask for it to be looked at again.

You can also take a consumer complaint to Citizens Advice, who pass consumer complaints to Trading Standards, and a complaint about your personal data to the Information Commissioner's Office at ico.org.uk. Going to us first does not take away your right to go to either of them, or to court.

18. Ending this agreement, and deleting your account

In short: you can leave at any time, deletion is real, and the parts of it that are not finished are listed rather than glossed over.

You can end this agreement at any time, by deleting your account. The row is in the profile menu.

We can end it by closing your account, for the reasons in clause 16 and in the Community Guidelines. Except where the breach is serious enough that waiting would put people at risk, we tell you the reason at the time and you can appeal.

What deleting your account actually does.

• Your account is closed immediately. You are signed out and it cannot be used again.
• The erasure is then queued and runs at a randomly chosen time within the next 48 hours, and each part of the app is erased at its own independently chosen moment. That is deliberate: it means the moment a record disappears cannot be used to work out whose it was.
• Your profile is blanked: display name, biography and photograph. The profile is marked deleted, and your username is released so somebody else can take it after 30 days. Your profile's own handle is replaced with something nobody can hold, so that a post you wrote cannot go on displaying a username that now belongs to a different person.
• Your posts and your replies are withdrawn. They leave the feed, your profile, search and every list they were in. They are marked as withdrawn rather than deleted outright, so that replies other people wrote underneath them are not destroyed with them. Nothing in the app can reach a withdrawn post again.

What you cannot do afterwards, said here because it is the first thing people hit.

• You cannot undo it. There is no cancel inside the 48 hours and no function anywhere that reverses it.
• You cannot sign back in. The account is closed the moment you confirm, and signing in tells you the account has been closed rather than that your password is wrong.
• You cannot sign up again with the same email address without asking us. The erase does not remove the address from the sign-in record it lives in, which is a separate system, so a new signup with that address is refused as already registered. Write to support@ya-habibi.co.uk and we remove it by hand.
• You cannot rely on getting your username back. It is released with a 30 day hold, and after that anybody may take it.

What stays, and why.

• Replies other people wrote stay, because they are theirs.
• The record that we suspended an account stays. Otherwise deleting an account would be a way of erasing a suspension and coming straight back.
• The moderation record stays for the periods in the retention schedule, because it is the record of a decision that you or somebody else might challenge.
• The log of who read your data stays, because it exists to protect you and deleting it would destroy the proof that nobody read your messages without a reason.

What the erase does not yet reach. Section 20 of the Privacy Policy lists this in full and it is not short: private messages, cached translations, your prayer settings, your reviews, your support threads, your follows and reactions, the underlying media files, and your email address all survive an erasure today. That is a list of defects, not of decisions, and it is being worked on. It is set out there rather than here because the Privacy Policy is where the promise about deletion is made, and a promise has to be made in the same place as its qualifications.

What stays on your phone. Signing out clears almost everything the app keeps on your device. Seven things are deliberately kept: your prayer calculation settings, your saved location, your Quran settings, your notification settings, the marker saying you have seen the prayer introduction, your theme, and your worship tracker. The sign-out screen says so at the time. Deleting the app removes them.

19. What Ya Habibi is responsible for

In short: we are responsible for the harm we cause, and this clause never takes away a right the law gives you.

Some things must be said before anything else in this clause:

• Nothing in this agreement excludes or limits our liability for death or personal injury caused by negligence.
• Nothing in this agreement excludes or limits our liability for fraud or fraudulent misrepresentation.
• Nothing in this agreement excludes or limits any liability that the law does not allow to be excluded or limited. That includes your rights under the Consumer Rights Act 2015. If a term in this document conflicts with a right the Consumer Rights Act 2015 gives you, that right wins and the term does not apply.

Beyond that:

• We are responsible for loss you suffer that is a foreseeable result of us breaking this agreement or failing to use reasonable care and skill.
• We are not responsible for loss that was not foreseeable, meaning loss neither of us could have expected when you started using the app.
• We are not responsible for what other users post, say or do. Where somebody in the Ummah harms you, the claim is against them, although we will act on it under clause 16 and will comply with a court order.
• We are not responsible for a business's halal claim, or for what a scholar tells you. See clauses 11 and 12.
• We are not responsible for the accuracy of a machine translation. See clause 15.
• We are not responsible for failures caused by things outside our reasonable control, including your network, your phone, an app store, an operating system update, or a third party service the app depends on being down.
• We provide the app to you for your own personal use. We are not responsible for business losses.

There is no cap on what we can be liable for. This agreement does not put a maximum figure on our liability to you. Plenty of free apps set one, often a small amount such as £100. We have not, because a cap on a service you pay nothing for takes something from you and gives you nothing back, and because a term of that kind has to survive the fairness test in Part 2 of the Consumer Rights Act 2015 before it is worth anything to us. If that position ever changes, the figure and the wording will be in this clause and clause 21 governs how you are told.

Nothing in this clause asks you to indemnify us. A broad indemnity given by a consumer is likely to be an unfair term, and we are not asking for one.

20. Where the law of this agreement comes from, and where you can sue

In short: England and Wales law, and you can still go to court where you live.

This agreement is governed by the law of England and Wales.

If you are a consumer, you keep the protection of the law of the country you live in. Choosing English law here does not take away any right that the mandatory consumer law of your own country gives you, and nothing in this document is intended to do so.

You can bring proceedings where you live. If you are a consumer living in Scotland, Northern Ireland, or a country in the European Union, you can bring a claim against us in the courts of the place where you live, as well as in the courts of England and Wales. Consumer law does not allow a term in a contract to take that right away, and this document does not try to. We will bring any claim against you in the courts of the country you live in.

There is no arbitration clause in this agreement, and no clause preventing you from joining a group claim. Both would be likely to be unfair to a consumer, and neither would stop you using the small claims route in any event.

21. Changes to these terms

In short: you are told inside the app before a change takes effect, and you can leave.

We can change these terms, for example when the app gains a feature, when a practice described here changes, or when the law changes.

• The date at the top of this document is the date it was last reviewed, and the current version is always in the app under Legal.
• You are told in the app before a change takes effect. For a change that materially affects you, we give at least 30 days' notice before it applies.
• If you do not accept a change, you can delete your account. There is nothing to cancel and no money involved.
• Where a change is needed immediately for safety or to comply with the law, it takes effect at once and you are told as soon as it does.

22. How to contact Ya Habibi

• Support, complaints and questions about this document: support@ya-habibi.co.uk
• Support inside the app, which gives you a reference you can quote
• The contact form at ya-habibi.co.uk, if you do not have an account
• Staff Live Chat: the top row of your Messages screen in the app
• Formal legal notices, in writing: DAPPER TRADING LTD, Oak House, Reeds Crescent, Watford, WD24 4QP, United Kingdom
• Company details: Ya Habibi is a trading name of DAPPER TRADING LTD, registered in England and Wales, company number 8800299, registered office Oak House, Reeds Crescent, Watford, WD24 4QP, United Kingdom. VAT number 190396586.

23. Other things this agreement says

In short: the usual small print, kept short.

• If one part of this document does not work in law, the rest still stands. A clause that a court finds unfair or unenforceable is removed and everything else continues.
• Not enforcing something once does not give it up. If we do not act on a breach immediately, we can still act on it later, and on a later one.
• We can transfer this agreement to another company, for example if the business is sold, and will tell you in the app if that happens. Your rights are not reduced by it. You cannot transfer your account to somebody else.
• This agreement does not make you an employee, an agent or a partner of Ya Habibi, and does not make us yours.
• These terms, the Community Guidelines, the Privacy Policy and "What is stored on your phone" are the whole of the agreement about the things they cover. That is the same four documents clause 1 names, and it has to be: an entire agreement clause that leaves out a document the agreement says is part of it is the clause a court would read. The other documents under Legal are deliberately not part of the agreement, because they describe what we do rather than impose anything on you. None of this affects anything we have told you that turns out to be untrue, and it does not stop you relying on what we have said to you.
• Notices reach you in the app or by email, at the address on your account.

What still needs a solicitor

This document was written from what Ya Habibi's code and database actually do on 25 August 2026. It has not been reviewed by a qualified lawyer, and the following decisions are not ones an app developer should be making alone. Each one needs a solicitor qualified in England and Wales before launch.

1. 1.The company behind Ya Habibi is now named. Clause 1 identifies DAPPER TRADING LTD, company number 8800299, registered in England and Wales, with its registered office as the address for service, and clause 22 repeats it. The Privacy Policy names the same company as controller. What is left is not a drafting question but a consistency one: the same details must appear on the App Store and Google Play listings, on the marketing site's footer, and in the footer of any email the app sends, because the trading disclosure duty in sections 1202 to 1206 of the Companies Act 2006 covers business letters, order forms and emails as well as the website. A solicitor should confirm the disclosure is complete in every one of those places rather than only in these documents.
2. 2.The age position. Clause 3 states a minimum of 18 for the Ummah, describes a server-enforced rule, and names the two gaps that are left: accounts created before the question existed were never asked and are treated as adults, and an account that backs out of the signup questions on the phone is never put back to the question and lands in the same place. The first set has to be asked once, in the app. The second is a defect in the phone client and should be closed there, so that the phone behaves as the web version already does. Behind them sits the larger question: the Online Safety Act's illegal content risk assessment, children's access assessment and children's risk assessment have not been done, their deadlines passed in 2025, and the record-keeping duty in section 23 of that Act is unmet. This is the largest single piece of unfinished regulatory work and it needs specialist advice.
3. 3.The duty to report child sexual exploitation and abuse content to the National Crime Agency, which is in force, requires registration before a report can be made, and carries urgency-tiered timeframes. The Community Guidelines promise it as an absolute. Nothing here registers.
4. 4.Username reassignment. Clause 10 is written to be as fair and as clear as a clause of this kind can be. It still takes something from a user who has done nothing wrong, without asking them, on the strength of somebody else's claim. A solicitor should say whether it survives the fairness test in Part 2 of the Consumer Rights Act 2015, whether the notice given in this clause is enough, and whether notice before the decision should be added.
5. 5.The liability cap. Clause 19 sets no cap at all, which is the position most favourable to the user and the easiest to defend. A solicitor should say whether that is right for a free app, and, if a cap is ever added, set the figure and the wording so that it is fair under Part 2 of the Consumer Rights Act 2015 and so that it never touches the three things at the top of that clause.
6. 6.Whether the Consumer Rights Act 2015 applies to a free app. Clause 13 commits us to the section 49 standard of reasonable care and skill without waiting to be told it applies. Whether it applies as a matter of law to a service supplied for no money is a real question, and the answer changes what else in Part 1 of that Act follows.
7. 7.The Digital Services Act. Whether Ya Habibi is formally in scope, whether the micro-enterprise exemption applies, and what survives it. Two things do and are not built: telling a reporter the outcome of their report, and telling the author of a removed post that it was removed and why. A third, the obligation to submit statements of reasons to the Commission's transparency database, applies at any size and requires an EU legal representative to exist first.
8. 8.Translation of private messages. Clause 15. Both-party consent, or turn it off.
9. 9.The Halal Food claims. Clause 11. Whether the distinction between "Says: HMC" and "HMC certified" is enough to keep us out of the way of a food labelling or trade mark complaint, and the position on reviews under the Digital Markets, Competition and Consumers Act 2024, including the positive duty to take reasonable and proportionate steps to prevent fake reviews.
10. 10.Scholar verification and automated decision making. Clause 12 states that a human decides and that software is one input. A solicitor working with the Privacy Policy should confirm that the decision sits outside the automated decision making rules as they now stand under the Data (Use and Access) Act 2025, and should look at the gap about referee details being collected and stored nowhere.
11. 11.Whether anything here needs to differ by country. Ya Habibi is available on both app stores, so it is available far beyond the United Kingdom. This document is written to English law with the consumer protections described in clause 20. A solicitor should say whether any market we expect real numbers of users in needs its own wording, and section 26 of the Privacy Policy lists the countries where the answer is likely to be a decision rather than a paragraph.

Version history

2026-08-25. The version in force.

2026-08-14. Superseded.

Who publishes this document

Ya Habibi is a trading name of DAPPER TRADING LTD, a company registered in England and Wales, company number 8800299. Registered office, which is also the address for service of any legal notice: Oak House, Reeds Crescent, Watford, WD24 4QP, United Kingdom. VAT number 190396586. Ya Habibi is part of the Webmasters LDN group, webmastersldn.com, which is also a trading name of the same company.

Contact: support@ya-habibi.co.uk, or in writing to the registered office above.

*Prepared 25 August 2026 for review by a qualified solicitor. Not legal advice.*